feedbackParents’ and children’s feedback is important to us as it lets us know how effective our service has been in supporting them and helps us to make changes so that we are at our most effective.

It is also very important that professionals, such as teachers, health visitors and social workers have confidence in the services we offer.

The group has helped my son understand other children have been through the same thing and helped him open up about how it made him feel as he would never discuss or admit anything before.
Parent
of a child who received support in a group setting
My daughter has thoroughly enjoyed every session with you. The course has given her a good understanding of her feelings and given her the vocabulary to discuss it with myself and others. A huge thank you to the staff, you have helped my daughter enormously and we are both very grateful for your hard work and dedication.
Parent
of a child who received support in a group setting
I can’t thank you all enough for the support we have received and the invaluable, priceless skills you have taught my son to help him cope with day to day life.
Parent
of a child who received support in a group setting
The group has helped my son understand other children have been through the same thing and helped him open up about how it made him feel as he would never discuss or admit anything before.
Parent
of a child who received support in a group setting
We’ve had so much helpful information - it has been so good.  The Charity does so much good work.  It’s been a big difference to the boys and us as a family to get a better routine and structure established at home - we are much happier.  It’s so important to get early help.
Parent
supported by a volunteer
Family Friends support has been a life saver in every way, such as being able to see things differently, go out with confidence, being able to speak to people and chat. I don’t want to think about where I would have been without the support.  I haven’t felt like this in a long time, happy and free. Life is so much better, lighter. You guys continue to do what you are doing.
Parent
supported by a volunteer
I think the support is excellent.  Everyone I have had contact with has been empathetic and supportive.  Just knowing the volunteer was coming in a few days made things feel so much better.  I really enjoyed her company.  She was great!
Parent
supported by a volunteer
Family life can be tough and comes with all sorts of challenges, so it's fantastic to have a local service that provides free practical and emotional support to help people cope with tough times. It really is vital to know that people have somewhere to turn to and that help will be available, free of charge, when they need it most. Family Friends provides that helping hand that can make all the difference - long may it continue to do so.  
Dawn Kohn, The Autism Group
East West Family Link Worker (Clewer Cluster)
It made me feel good because I know I’m not the only one who gets worried.
Child
It was nice to have a little break while my volunteer took my toddler to the playground.  It was a good help as I have no family here and there is no one who would take my baby out to give me a break.
Parent
supported by a volunteer
I was so relieved to hear that you also offer individual parenting support as well as volunteer support.  I am getting help from a service that I trust and respect.
Parent
supported by a volunteer
It has been lovely to know that the volunteer was coming over.  Just to have someone friendly to talk to makes such a difference.
Parent
supported by a volunteer
During my time as a Health Visitor in Maidenhead I have referred a number of families to Family Friends for support; I know that they have all found the service very helpful.  All of the volunteers are friendly and professional; many families have found them to be a lifeline when things have been particularly difficult for them at home. The support that Family Friends gives have prevented difficult situations deteriorating further and have allowed families to flourish.
Jill Boyer
Health Visitor, Maidenhead
We have made a number of referrals, for various reasons, and each has been met with a professional and speedy response.  In our busy school environment their referral system suits our needs perfectly. The Family Friends team are extremely approachable and our pupils have responded well to their care, enthusiasm and compassion.  The blocks of sessions work well and knowing that the door to Family Friends is always open gives the pupils the strength and confidence to face their individual challenges.
Liz O’Reilly,
Special Educational Needs Manager, St Edwards RF Ecumenical Middle School, Windsor
My experience of volunteering with FF has been amazing! The training opportunities are varied and well delivered, the support and mentoring is always there when needed and the chance to help a family at a time of need is an absolute privilege.
Volunteer