Refer a Family

Are you in need of support or know a family that is? Life can get tough at times, especially as a parent. Whether you have financial issues, health concerns, or generally feel alone and isolated, we’re here to help. We know reaching out for help is difficult and daunting but rest assured that we are here to help, and our team of volunteers are all friendly and approachable.

Who are our volunteers?

Our volunteers come from across our community with varying backgrounds and experiences. They are selected due to their warmth and kindness and go through an extensive training programme. This is what makes our service so special. 

Depending on your circumstances and needs, we’ll match you up with a volunteer who will offer a listening ear and practical support during your time of need. All our volunteers are reliable, discreet, and trustworthy. 

Frequently asked questions

How is support provided?

A member of Family Friends’ professional staff talks with the family in order to work out the type of support required:

  • Support can be provided by one of our trained volunteers. They will normally help the family for up to two hours per week, initially for six visits, providing hands on practical help, a listening ear, support for children, or just a break from a stressful situation.
  • One to one guidance and support to parents and children can also be provided by one of our professional and friendly Family Support Workers.

Generally, we recommend weekly sessions, as regular support is more beneficial. Sessions can take place in your home, at our office, or at your child’s school if appropriate.

Who will provide support?

Parenting support (individual, group, and PICADA) is provided by one of the Family Support Workers, who are qualified to deliver the Triple P Parenting programme and PICADA courses and have a great deal of experience in supporting families.

Volunteer support is provided by one of our team of around 30 trained volunteers.  All those supporting families are checked by the Disclosure and Barring Service and comply with our Safeguarding Children Policy.

Is there a charge for support?

No – our support is free. However, as we are a charity, we are always grateful for donations as this helps us to continue to support families.

Have other parents found the help useful?

Yes – we’ve had some fantastic feedback from parents about the difference our support has made to their family!

About referrals

Our service is open to any family in the Royal Borough of Windsor and Maidenhead who is facing financial hardship, physical disability, mental health issues, isolation, and children with behavioural problems.

How do I refer?

If you would like to refer yourself for support, or if you know of a family that needs some help, please click on the button below and download and complete a referral form. Email us the completed referral form at [email protected].

If you prefer, you can ask a professional such as a GP, health visitor, teacher, or social worker to refer you. Please ensure you have the family’s permission to make the referral and sufficient information to explain why you are making the referral. Places will not be confirmed until an assessment visit has taken place.

We’re always happy to talk through your situation and if we can’t help, we might be able to refer you on to someone who can.