Who Are Family Friends?

Family Friends provide short term support to families who are facing difficult times and enable them to get back on their feet. Our help is free, confidential and open to any family living in the Royal Borough of Windsor and Maidenhead with a child aged 0 – 13 years and up to 18 years for Armed Service families.

Family Friends is staffed by a team who are all passionate about helping families going through difficult times.

We also have a dedicated Board of Trustees who give up valuable time to make important decisions on behalf of Family Friends.  Some of them also directly support families.

We owe a huge debt of gratitude to our committed volunteers who come from all walks of life.

Together, we are Family Friends!


Meet The Team

Team Members

Tracy MuschampDirector of Services
I joined Family Friends in March 2004, having previously worked for Social Services at a Family Centre in High Wycombe. I am really passionate about the work that Family Friends does, providing vital support to children and families in RBWM and helping them to move forward. Over the years I have seen first-hand the difference that early help support can make to families and I feel very privileged to be part of this amazing team of dedicated staff and volunteers, who bring a wealth of skills and experience and without whom, none of this would be possible. The positive feedback received from families is testament to the invaluable support they provide. I am delighted to now be leading the organisation through the next chapter, as we continue to provide a much needed service to children and families.


I joined Family Friends in July 2013, after spending 18 years with the Royal Borough of Windsor & Maidenhead and 2 years in a local business environment. I consider myself extremely fortunate to be working for such a fantastic charity, and alongside dedicated, friendly colleagues.

Michele CookArmy Families Family Support Worker

My first involvement was for five years in 1995 as a Volunteer and member of the Management Committee. The next fifteen years were spent in Early Years Care & Education working with 0-5 year olds and their families. I was delighted to rejoin this professional and caring organisation in my current role with the new and exciting challenge of using my skills and expertise to support Service Children and their families.

Shahida Omarshah 1Volunteer Co-Ordinator

I came to Family Friends in 2016 having worked in a range of organisations including working with ex- offenders, Asian women’s refuges, homeless charities and children services. Having started as a FSW developing the Asian Fathers and Families project I changed role in April 2018 to become the Volunteer Coordinator. Needless to say that I am committed too and enjoy working for a wonderful charity which makes a huge difference to the lives of the families we support. It is a privilege to meet and work with a variety of dedicated and talented volunteers who often go above and beyond to support families who need a helping hand and listening ear. I am proud to have been able to use my skills to support the charity as it grows and adapts, ready to take on challenges and to meet the future.

Meet The Trustees

Simon Foy 3
– I wanted to be part of Family Friends because it felt like it was my local charity that supported families in what I consider my own community. I have lived in Windsor for 27 years, and after 30 years in the police service, was looking for a way of making some contribution to an area that is my home. In my career as a police officer, I was able to see at first hand what a difference a strong family could make to the life of people who could otherwise have had a much more difficult and troubled existence. I was also lucky enough to be the head of profession within the police service for a group of officers know as ‘family liaison officers’, a remarkable group of people who did fantastic work with families in some of the most distressing and tragic circumstances. So Family Friends seemed to offer everything – local, working with people and making a difference, and supporting one of the most importance parts of our community and society. I have not been disapponted – great team, committed people and a real sense of purpose. It makes me feel that my commitment of time is worthwhile, really satisfying and important. Come and join us!

richard-germainAfter 20 corporate years with an insurance company, including spells working overseas, I took a career change as a part-time furniture maker, part-time Dad.   I had experienced at first hand the value of similar support to that provided by Family Friends when our own family hit difficult times some years ago, and over time I have become increasingly keen to give something back.   I began volunteering in 2015 and have since worked with both families and groups.   I was asked to stand as a trustee also, and it really is a huge privilege to be able to support the great work done by this charity from both ends of the spectrum.

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Quality Assurance

quality-assuranceAs recipients of this quality standard, you can be assured that Family Friends complies with relevant legislation.

Queen’s Award

queens awardWe are proud recipients of the Queen’s Award for Voluntary Service.  This is a National Honour equivalent to the MBE.